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FREQUENTLY ASKED QUESTIONS

What are the symptoms of external hemorrhoids?
The Symptoms can include can include an itching and burning sensation accompanied by bleeding. External hemorrhoids can also progress to a condition called thrombosed external hemorrhoid. The symptoms for this condition include a very painful blood clot which causes swelling around the anus region.

How do Internal Hemerrhoids differ from External Hemorrhoids?
Internal hemorrhoids are usually much less painful because of their location. If your stool is bright red with blood or you see signs of blood in the toilet bowl after a bowl movement, then there is a good chance that you have internal hemorrhoids. They can also become quite painful if the internal hemorrhoid protrudes through the anus. This condition is also referred to as a protruding hemorrhoid.

How important is good Hygiene?
Good hygiene is also important. Always keep the anal area clean by using mild soaps and gently dabbing your anus clean after each bowel movement. If possible, bathe the anus gently after each bowel movement as an alternative to wiping (or you can take a shower instead). Try to avoid a lot of wiping if possible because this will only irritate your condition. After bathing, dry the anus gently with a soft cloth or towel.

Do hemorrhoids "run in the family?"
There's no conclusive evidence, but some families do seem to have more trouble with hemorrhoids than others. Family diet may be partly to blame.

What other conditions may feel like hemorrhoids?
Sometimes a small split or crack occurs in the skin near the anus (anal fissure), often caused by large, hard bowel movements. People also suffer from moderate or severe itching in and around the anus (pruritus ani) that is not caused by hemorrhoids but may be due to heat and tight-fitting clothing, improper hygiene, soaps and detergents and stress.

Why is the Cool Relief product in a cream form?
ZenMED's Cool Relief cream is a unique product that provides fast cooling relief. People who suffer from hemorrhoids want a product that delivers fast effective relief, so ZenMed's Medical Staff worked to develop a product that specifically delivers these benefits. In addition, the cream is non-greasy, non-staining, has no unpleasant scent and is easy to apply. Innovative products like Cool Relief prove that Zenmed is always looking for new ways to bring relief to sufferers of hemorrhoidal discomfort.

What is the best time to use the product?
This product should be used at the first onset of symptoms to avoid further discomfort or irritation. The products should especially be used at night, in the morning and after each bowel movement.

Does Cool Relief have any side effects?
No, there are no side effects.

Do you ship to countries overseas?
Yes, we ship to customers all over the world.

Will I be embarrassed when placing my order?
When my Cool Relief for hemorrhoids order arrives, will it be easilly identifiable? Absolutely not! Your privacy is very important to us. You can order securely online, or if you prefer, you can order by mail, fax or phone -- and in the latter case, we ship using discreet packaging, with nothing on the outside to identify the contents.